A survey on bank services
Quitter
1.- A survey on bank services
As part of a simulation study which implements a questionnaire to measure the role of communication in the Islamic bank, please take some time to complete this short survey. This information that you share with us will be very useful in helping accomplish our graduation project . Thank you.
1.
Can you tell us if you have a policy within your bank that focuses on the quality of your services ?
Yes
No
2.
What steps can be taken to improve the quality of service?
Creating a regular audit to assess team productivity
Continuing evaluation of agents
Always being attentive to customers
Increasing customer service hours
3.
Do you regularly advertise your services?
Yes
No
4.
What kind of information do you use?
Informal conversations
Phone calls or video conferences
Emails
Letters, reports or news releases
5.
What tools do you use to enhance your customer experience ?
Proposing maximum communication channels to your customers
Avoiding poor communication
Giving promises that you do not meet
Proposing solutions without listening to your customers needs
6.
Do you use communication as a way to attract and keep your customers?
Yes
No
7.
Do you have specialised employees in the field of communication at your bank?
Yes
No
8.
What tools do you use to communicate with your customers?
The news
Television
Radio
The Web
The display
9.
What do you think of using media as a tool to improve communication ?
Very effective
Effective
Not effective
10.
What is the selection criteria for choosing your media?
Dynamic & original media
Mass Media
Media-compatible with the ethical and moral character of the bank
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